Shipping

All orders are shipped via Canada Post within 1-3 business days and include tracking. Delivery dates cannot be guaranteed so please allow extra time to receive your item. High value items may be shipped via FedEx.

Domestic shipments for orders of $250 or less: $8 flat rate. (Estimated delivery 3-7 business days.)

Domestic shipments for orders over $250: FREE (Estimated delivery 3-7 business days.)

EXPRESS domestic shipments: $14 flat rate. (Estimated delivery 1-3 business days.)

International shipments are sent at a flat rate of $20. (Estimated delivery 1-2 weeks.)

Local Orders

If you are a customer in the NCR, consider choosing the FREE local pickup option at checkout for a guaranteed delivery time. Local pickups will be made ready within 1-3 business days. Standard pickup location is in Gatineau, QC, but can be arranged elsewhere by special request.

You will receive email confirmation to arrange a date & time for local pickup.

If you live outside of the NCR but would like your order held for a later date (i.e. hold your order until the next time you visit Ottawa), select the local pickup option at checkout and send us an email with request details.

Returns & Exchanges

Returns are currently handled on a case by case basis. If you believe your item has a defect, please reach out via email so that we can make it right. We will always do our best to make sure you are able to enjoy the piece you have purchased! Jewellery that is cared for properly should have a long and happy life - please see the Product Care page for more information. Studio Orobica reserves the right to refuse unreasonable repair requests.

Re-Sizing

Rings and other items can usually be re-sized by request. Additional fees may apply. If you know you will require alterations or sizing, please reach out before purchasing the item to confirm sizing is possible and receive a quote.

Out of Stock

If you see a sold out product that you are interested in, contact us by email to find out if the item can be re-made for you.

Custom Orders & Collaborations

For all custom inquiries, please contact Studio Orobica by email - we would love to hear from you. The same can be said if you are an artist or designer and would like to collaborate on a project. Reach out and let’s make something nifty! Please note: there is currently a waitlist for custom projects.

Inclusivity

Studio Orobica is an ally for women, people with disabilities, BIPOC and LGBTQ+ communities. A commitment to learn and support is at the core of this practice. If you notice anything within our online presence that does not align with this statement, please reach out so that we can make it right. Studio Orobica will always be willing to learn and change.

Eco Packaging Alliance

Our aim is to use eco-friendly, recyclable and/or compostable packaging materials whenever possible. Studio Orobica has partnered with noissue to create stickers and stamps that align with this sustainable branding goal. Our stickers are made from acid-free FSC certified paper and soy-based ink, and our reusable stamp also uses soy-based ink! At this time, almost every part of our packaging is either reusable, recyclable or compostable. Perfecting our packaging is an ongoing process and we are 95% of the way there!

Website Content

If you would like to use the images shown on this website, please email us so that we can provide you with appropriate photography credit details. Not all work at Studio Orobica is unique to the artist, but many designs are original. Please be respectful of original designs and website content.

Getting In Touch

To contact Studio Orobica for any of the above listed reasons, click here.